Refund policy

Return, Refund, Cancellation & Replacement Policy

Last Updated: 23 May 2026

At BuzzBeautyIndia, customer satisfaction and product hygiene are extremely important to us. By placing an order with BuzzBeautyIndiaLLP, you agree to the terms mentioned below.

Please read this policy carefully before making a purchase.

1. No Return & No Exchange Policy

Due to hygiene, safety, and product integrity concerns, all makeup, skincare, beauty accessories, and personal care products sold by BuzzBeautyIndiaLLP are strictly non returnable and non exchangeable.

We do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Shade mismatch selected by customer
  • Product expectation mismatch
  • Personal preference
  • Allergic reactions or skin sensitivity
  • Delayed delivery caused by courier partners
  • Incorrect address provided by customer
  • Refusal to accept parcel
  • Minor packaging dents not affecting product usability
  • Claims made without proper proof
  • Missing freebies or promotional items
  • Slight color variation due to lighting, screen display, editing, or monitor settings

2. Conditions Under Which Replacement or Refund May Be Approved

Refunds or replacements are only applicable under the following conditions:

A. Damaged Product During Transit

If the product arrives physically damaged during shipping.

B. Wrong Shade or Wrong Product Sent by Us

If BuzzBeautyIndiaLLP mistakenly ships:

  • the wrong shade
  • wrong variant
  • wrong item

No other conditions qualify for return, refund, replacement, or exchange.

3. Mandatory Unboxing Video Requirement

To claim any refund, replacement, missing item report, wrong shade report, or damage claim, the customer must provide a complete uncut and unedited parcel opening video.

The video must:

  • Start before opening the shipping package
  • Clearly show the sealed parcel from all sides
  • Clearly display the shipping label
  • Show the package being opened continuously without cuts, pauses, edits, or transitions
  • Clearly show the issue inside the parcel

Failure to provide a proper uncut unboxing video will result in automatic rejection of the claim without exceptions.

Photos alone will not be accepted as valid proof.

Edited, trimmed, muted, blurry, incomplete, or recreated videos will not be considered.

4. Missing Item Claims

Any claim regarding missing items must be supported by a full uncut unboxing video.

Without a valid unboxing video:

  • no refund,
  • no replacement,
  • and no store credit

will be issued under any circumstance.

5. Cancellation Policy

Cancellation Within 24 Hours

Orders may be cancelled within 24 hours of placing the order by contacting us through:

  • Email
  • Instagram DM
  • WhatsApp

If the order has not been packed or shipped, cancellation will be processed without additional charges.

Cancellation After Shipment

Once the order has been shipped, a cancellation and logistics charge of ₹80 will be deducted from the refund amount.

If the parcel is refused, unclaimed, or returned due to customer unavailability or incorrect address, shipping and return courier charges will be deducted from the refund amount.

6. Refund Processing

Approved refunds will be processed to the original payment method used during checkout.

While refunds are initiated from our side promptly after approval, the final credit timeline depends on your bank or payment provider.

BuzzBeautyIndiaLLP is not responsible for delays caused by banks, UPI platforms, gateways, or payment processors.

7. Fraudulent Claims & Abuse

BuzzBeautyIndiaLLP reserves the right to:

  • reject suspicious or fraudulent claims,
  • deny repeated abuse of refund requests,
  • refuse future orders from accounts suspected of policy misuse,
  • take action against fake or manipulated evidence.

Any attempt to misuse this policy may result in permanent restriction from future purchases.

8. Shipping Address Responsibility

Customers are responsible for entering the correct:

  • name,
  • address,
  • pin code,
  • and contact number

during checkout.

BuzzBeautyIndiaLLP will not be responsible for failed deliveries caused by incorrect customer information.

Reshipping charges may apply for returned parcels.

9. Contact Information

For any support regarding your order, please contact:

BuzzBeautyIndiaLLP
Email: buzzbeautyindia@gmail.com
WhatsApp: +91 6003641546
Instagram: @buzzbeautyindia

Customer support requests without valid proof as mentioned above may not be entertained.